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WHEN ACCIDENTS HAPPEN

Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed

WHEN ACCIDENTS HAPPEN

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 760-327-2886 or make an appointment online!

What People Say About Us

  • reviewicon

    Needed an alternator replaced, and all the folks here really helped us out of a bind. Mechanic was transparent and honest throughout the entire process. Really made our day! Even included a free 2 year warranty on the part. We were able to get back on the road in under an hour and a half. Would definitely recommend.

  • reviewicon

    Tim is the best mechanic in palm springs. He never lies and is a true friend.

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    If you have ever read my Yelp review you know how important Tim's services have been to me. As a single dad I counted on him to keep both my teenagers' cars running safe and sound, which he did. He is also the man I trust to work on my 04 F150 4X4 with 240k on it.

  • reviewicon

    Tim is the man...We have 4 family cars and he is always affordable, and he stands behind his work. Timely and efficient. I will recommend this shop to all of my friends and family.

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    I love this place! I was headed out of town and needed my oil changed on short notice. They let me come in last minute, and I was out in less than an hour. Normally when I get my oil changed at Good Year it takes least 2 hours. These guys are friendly, easy to talk to, and I'd recommend this shop to anyone!!

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    I went there for a couple of things to have done on my car. They gave me the best deal around and with great service. They helped us with every question we asked them. They were very nice to my wife and me. We are definitely going back.

  • reviewicon

    Where do I begin? I HIGHLY RECOMMEND Affordable Auto Care of Palm Springs for any and all of your automotive repair needs. My vehicle had a transmission/clutch issue, and the owners took personalized care of me from start to finish. From calling to giving me updates, to providing me with a ride to and from the shop, they gave me the greatest, most honest, straightforward customer service I have ever received from an auto repair shop EVER. If you are looking for a highly reputable auto repair shop, look no further!

  • reviewicon

    Needed an alternator replaced, and all the folks here really helped us out of a bind. Mechanic was transparent and honest throughout the entire process. Really made our day! Even included a free 2 year warranty on the part. We were able to get back on the road in under an hour and a half. Would definitely recommend.

Call us for service: 760-327-2886

ASE (Automotive Service Excellence)
  • Car Care Aware