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INSURANCE QUESTIONS

Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed

INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 760-327-2886 or make an appointment online!

What People Say About Us

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    Needed an alternator replaced, and all the folks here really helped us out of a bind. Mechanic was transparent and honest throughout the entire process. Really made our day! Even included a free 2 year warranty on the part. We were able to get back on the road in under an hour and a half. Would definitely recommend.

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    Tim is the best mechanic in palm springs. He never lies and is a true friend.

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    If you have ever read my Yelp review you know how important Tim's services have been to me. As a single dad I counted on him to keep both my teenagers' cars running safe and sound, which he did. He is also the man I trust to work on my 04 F150 4X4 with 240k on it.

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    Tim is the man...We have 4 family cars and he is always affordable, and he stands behind his work. Timely and efficient. I will recommend this shop to all of my friends and family.

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    I love this place! I was headed out of town and needed my oil changed on short notice. They let me come in last minute, and I was out in less than an hour. Normally when I get my oil changed at Good Year it takes least 2 hours. These guys are friendly, easy to talk to, and I'd recommend this shop to anyone!!

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    I went there for a couple of things to have done on my car. They gave me the best deal around and with great service. They helped us with every question we asked them. They were very nice to my wife and me. We are definitely going back.

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    Where do I begin? I HIGHLY RECOMMEND Affordable Auto Care of Palm Springs for any and all of your automotive repair needs. My vehicle had a transmission/clutch issue, and the owners took personalized care of me from start to finish. From calling to giving me updates, to providing me with a ride to and from the shop, they gave me the greatest, most honest, straightforward customer service I have ever received from an auto repair shop EVER. If you are looking for a highly reputable auto repair shop, look no further!

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    Needed an alternator replaced, and all the folks here really helped us out of a bind. Mechanic was transparent and honest throughout the entire process. Really made our day! Even included a free 2 year warranty on the part. We were able to get back on the road in under an hour and a half. Would definitely recommend.

Call us for service: 760-327-2886

ASE (Automotive Service Excellence)
  • Car Care Aware